Solicitação de reparo on-line

Impressoras, computadores móveis e scanners: Europa, Oriente Médio e África

Use o Portal de Ordens de Reparo para enviar solicitações de reparo para impressoras, computadores móveis e scanners. É fácil, prático, rápido e preciso!

Observação: o portal de ordens de reparo ainda não está disponível na África do Sul e na Turquia.


Precisa de uma conta?

Um registro feito uma única vez é exigido para o Portal, mesmo que você já esteja cadastrado em outros sites da Zebra. Você receberá um e-mail com uma senha em 24 horas.


O processo padrão da Zebra para solicitações de devolução para reparo é o uso do Portal de Ordens de Reparo acima. Nós recomendamos que você use o portal para evitar atrasos‭ no processamento das solicitações. Excepcionalmente, os parceiros e clientes podem usar o seguinte processo manual:

  1. Baixar o Formulário de reparo abaixo
  2. Enviar por e-mail o formulário preenchido para o endereço de e-mail informado no Formulário de reparo
  3. Um agente da Zebra criará um número de Ordem de Serviço (RMA) para a sua solicitação
  4. Imprima e anexe o manifesto de envio recebido do suporte da Zebra ao seu dispositivo antes do envio

Ao preencher o formulário, será necessário fornecer à Zebra o código do problema ou uma descrição do problema que reflita o mais próximo possível o problema principal que você está tendo com o seu dispositivo. Para computadores móveis e scanners, você pode fazer o download de uma lista de códigos de problemas no link abaixo.

Computadores móveis e scanners

+ Faturas para aduana por idioma

Customs Invoice Requirements

To reduce potential importation delays, please ensure your Customs Invoice always includes the following required information (in addition to the required company and shipment information you already provide):

  • Product Part Number or Serial Number
  • Country of Origin (COO) where the product was manufactured
  • Product’s Fair Market Value (FMV) in U.S. dollars (USD)
  • Repair Authorization Number 
  • The International Commercial (INCO) Terms value of DAP Sękocin Stary
Zebra provides the following customs invoice template for Customers who are required to prepare a customs invoice for importation when returning a device for repair. 
Customs Value Calculation Tool

When a customs invoice is required for importation, please use the Custom Value Calculation Tool to calculate the value of the Zebra product in U.S. Dollars. Simply provide a few key pieces of information and the excel-based tool will provide the accurate value of the Zebra product, which when referenced on the customs invoice, may reduce potential importation delays.

Please download the tool prior to each use, as Zebra continuously makes improvements.

Instructions for Locating the Zebra Product Part Number
  • The Zebra product part number can be found on the product label, near the serial number. See sample label pictured below.
  • The product part number can also be found on the Shipping Manifest PDF document that is attached to the repair authorization order confirmation email. View the Product/Model # field on the Shipping Manifest to locate the product part number.  See sample shipping manifest pictured below.
  • You may also look-up the product part number by conducting a serial number search using the Warranty and Zebra OneCare Service Agreement check.
Locating Information on the Product Label

The country of origin, product part number, and serial number can be located on the Zebra product label. Please check your device for a label similar to the one pictured below.


LOCATING INFORMATION ON THE Shipping manifest

The shipping manifest is a PDF document (example pictured below) that is attached to the repair authorization order confirmation email.

  • View the Product/Model # field to locate the product part number. 

+ Como solicitar acessórios com cobertura abrangente

+ Customs Invoice Resources

Customs Invoice Requirements

To reduce potential importation delays, please ensure your Customs Invoice always includes the following required information (in addition to the required company and shipment information you already provide):

  • Product Part Number or Serial Number
  • Country of Origin (COO) where the product was manufactured
  • Product’s Fair Market Value (FMV) in U.S. dollars (USD)
  • Repair Authorization Number 
  • The International Commercial (INCO) Terms value of DAP Sękocin Stary
Zebra provides the following customs invoice template for Customers who are required to prepare a customs invoice for importation when returning a device for repair. 
Customs Value Calculation Tool

When a customs invoice is required for importation, please use the Custom Value Calculation Tool to calculate the value of the Zebra product in U.S. Dollars. Simply provide a few key pieces of information and the excel-based tool will provide the accurate value of the Zebra product, which when referenced on the customs invoice, may reduce potential importation delays.

Please download the tool prior to each use, as Zebra continuously makes improvements.

Instructions for Locating the Zebra Product Part Number
  • The Zebra product part number can be found on the product label, near the serial number. See sample label pictured below.
  • The product part number can also be found on the Shipping Manifest PDF document that is attached to the repair authorization order confirmation email. View the Product/Model # field on the Shipping Manifest to locate the product part number.  See sample shipping manifest pictured below.
  • You may also look-up the product part number by conducting a serial number search using the Warranty and Zebra OneCare Service Agreement check.
Locating Information on the Product Label

The country of origin, product part number, and serial number can be located on the Zebra product label. Please check your device for a label similar to the one pictured below.


LOCATING INFORMATION ON THE Shipping manifest

The shipping manifest is a PDF document (example pictured below) that is attached to the repair authorization order confirmation email.

  • View the Product/Model # field to locate the product part number. 

+ How to Request Accessories Under Comprehensive Coverage