在线维修请求

打印机、移动数据终端和扫描器:欧洲、中东和非洲

使用维修订单门户提交打印机、移动数据终端和扫描器返厂维修请求。简单、方便、快速、精准!

注意:维修订单门户尚未对南非或土耳其开放。


使用此门户前,您必须进行“一次性”注册,即使您已注册 Zebra 的其他网站也不例外。您将在 24 小时内收到含有临时密码的电子邮件。


Zebra 对于提交返厂维修申请的标准流程是使用上方的维修订单门户。我们强烈建议您使用该门户以避免请求处理发生延迟。特殊情况下,合作伙伴和客户可以采用以下手动流程:

  1. 下载下方的维修申请表
  2. 将填写好的维修申请表通过电子邮件发送至申请表中所列的电子邮件地址
  3. Zebra 代理将为您的请求创建相应的维修订单 (RMA) 编号
  4. 寄出设备之前,请打印 Zebra 支持团队发送给您的寄送单据并将其粘贴在您的设备上

填写申请表时,您需要向 Zebra 提供最能恰当反映设备主要故障的问题代码或问题描述。对于移动数据终端和扫描器,您可以通过下方链接下载问题代码列表。

移动数据终端和扫描器

+ 客户发票(按语言划分)

Customs Invoice Requirements

To reduce potential importation delays, please ensure your Customs Invoice always includes the following required information (in addition to the required company and shipment information you already provide):

  • Product Part Number or Serial Number
  • Country of Origin (COO) where the product was manufactured
  • Product’s Fair Market Value (FMV) in U.S. dollars (USD)
  • Repair Authorization Number 
  • The International Commercial (INCO) Terms value of DAP Sękocin Stary
Zebra provides the following customs invoice template for Customers who are required to prepare a customs invoice for importation when returning a device for repair. 
Customs Value Calculation Tool

When a customs invoice is required for importation, please use the Custom Value Calculation Tool to calculate the value of the Zebra product in U.S. Dollars. Simply provide a few key pieces of information and the excel-based tool will provide the accurate value of the Zebra product, which when referenced on the customs invoice, may reduce potential importation delays.

Please download the tool prior to each use, as Zebra continuously makes improvements.

Instructions for Locating the Zebra Product Part Number
  • The Zebra product part number can be found on the product label, near the serial number. See sample label pictured below.
  • The product part number can also be found on the Shipping Manifest PDF document that is attached to the repair authorization order confirmation email. View the Product/Model # field on the Shipping Manifest to locate the product part number.  See sample shipping manifest pictured below.
  • You may also look-up the product part number by conducting a serial number search using the Warranty and Zebra OneCare Service Agreement check.
Locating Information on the Product Label

The country of origin, product part number, and serial number can be located on the Zebra product label. Please check your device for a label similar to the one pictured below.


LOCATING INFORMATION ON THE Shipping manifest

The shipping manifest is a PDF document (example pictured below) that is attached to the repair authorization order confirmation email.

  • View the Product/Model # field to locate the product part number. 

+ Customs Invoice Resources

Customs Invoice Requirements

To reduce potential importation delays, please ensure your Customs Invoice always includes the following required information (in addition to the required company and shipment information you already provide):

  • Product Part Number or Serial Number
  • Country of Origin (COO) where the product was manufactured
  • Product’s Fair Market Value (FMV) in U.S. dollars (USD)
  • Repair Authorization Number 
  • The International Commercial (INCO) Terms value of DAP Sękocin Stary
Zebra provides the following customs invoice template for Customers who are required to prepare a customs invoice for importation when returning a device for repair. 
Customs Value Calculation Tool

When a customs invoice is required for importation, please use the Custom Value Calculation Tool to calculate the value of the Zebra product in U.S. Dollars. Simply provide a few key pieces of information and the excel-based tool will provide the accurate value of the Zebra product, which when referenced on the customs invoice, may reduce potential importation delays.

Please download the tool prior to each use, as Zebra continuously makes improvements.

Instructions for Locating the Zebra Product Part Number
  • The Zebra product part number can be found on the product label, near the serial number. See sample label pictured below.
  • The product part number can also be found on the Shipping Manifest PDF document that is attached to the repair authorization order confirmation email. View the Product/Model # field on the Shipping Manifest to locate the product part number.  See sample shipping manifest pictured below.
  • You may also look-up the product part number by conducting a serial number search using the Warranty and Zebra OneCare Service Agreement check.
Locating Information on the Product Label

The country of origin, product part number, and serial number can be located on the Zebra product label. Please check your device for a label similar to the one pictured below.


LOCATING INFORMATION ON THE Shipping manifest

The shipping manifest is a PDF document (example pictured below) that is attached to the repair authorization order confirmation email.

  • View the Product/Model # field to locate the product part number. 

+ How to Request Accessories Under Comprehensive Coverage