Site Registration FAQs

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Should I Register for a Zebra Account?


Registration is required for certain activities on, including:

  • Downloading firmware and restricted software

  • Submitting a technical support case

  • Creating a repair order

  • Asking a question in the technical support or developer discussion forum

  • Accessing a dashboard

  • Chatting with a Technical Support representative

Note that downloading drivers does not require registration. 


Will My Zebra Credentials Work In All Zebra Portals?


The username and password for your Zebra account remain the same for each portal, but each site may have a separate registration process.

Here are the most popular Zebra portals that may require registration:

Site Activities Requiring Registration Downloading firmware and restricted software
Repair Order Portal

Requesting a product repair (creating a repair order)

Support Community

Submitting a technical support case

Asking a question in the technical support discussion forum

Chatting with a Technical Support representative 

VisibilityIQ OneCare Dashboard View repair orders, cases, and LifeGuard analytics reports
Developer Portal Asking a question in the developer discussion forum




How Long Does It Take to Register?


Registration only takes a few minutes: 

In the first step of registration, you will provide your email address

Zebra will immediately send a verification request email from to that address 

Verification must occur within 10 minutes of account registration, so please check your spam or junk folders if you do not see the verification email in your main account

Your email address will be your user ID. 




Can I Log In Immediately After Registering?


Some Zebra portals allow immediate login: 

  • (firmware downloads only) 
  • Developer portal 

For other portals (support community, repair portal, dashboard), your new account must be associated with your company in our system. Please allow 1-2 days for this process.  






How Can I Get Help Logging Into a Zebra Website?


Email for assistance and specify the site or portal you wish to access. If you encounter an error when attempting to login, providing a screenshot of the error will be helpful. 

Additional Information:

Need Further Assistance? 
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