オンライン修理リクエスト

プリンタ/モバイルコンピュータ/スキャナ ヨーロッパ、中東、アフリカ

修理注文ポータルを使ってプリンタ、モバイルコンピュータ、スキャナの修理返送リクエストを送信してください。簡単、便利、迅速で正確!

注:修理注文ポータルはトルコではまだご利用いただけません。 


アカウントが必要ですか?

ポータルを使用するには、その他のZebraのサイトをご利用中のユーザーの場合でも1回だけ登録する必要があります。24時間以内に仮パスワードを電子メールでお送りします。


Zebraの修理返送リクエストは通常、上の修理注文ポータルを使用して行われます。リクエストの処理が遅れるのを防ぐために、ポータルをご利用になることを強くお勧めします。例外として、パートナーとお客様には以下の手動プロセスをご利用いただくこともできます。

  1. 下から修理フォームをダウンロードする
  2. 修理フォームを記入後、フォームに記載のEメールアドレスまでEメールを送信する
  3. リクエストに従ってZebraの担当者がRMA(修理注文)番号を作成する
  4. デバイスを送る際は、Zebraのサポートから受領した発送目録を印刷して添付する

フォームに記入する際は、デバイスの主な問題を最もよく反映している問題コードまたは問題の詳細をZebraに提供する必要があります。モバイルコンピュータとスキャナの場合は、下のリンクから問題コード一覧をダウンロードできます。

モバイルコンピュータとスキャナ

+ 各言語の税関送り状

Customs Invoice Requirements

To reduce potential importation delays, please ensure your Customs Invoice always includes the following required information (in addition to the required company and shipment information you already provide):

  • Product Part Number or Serial Number
  • Country of Origin (COO) where the product was manufactured
  • Product’s Fair Market Value (FMV) in U.S. dollars (USD)
  • Repair Authorization Number 
  • The International Commercial (INCO) Terms value of DAP Sękocin Stary
Zebra provides the following customs invoice template for Customers who are required to prepare a customs invoice for importation when returning a device for repair. 
Customs Value Calculation Tool

When a customs invoice is required for importation, please use the Custom Value Calculation Tool to calculate the value of the Zebra product in U.S. Dollars. Simply provide a few key pieces of information and the excel-based tool will provide the accurate value of the Zebra product, which when referenced on the customs invoice, may reduce potential importation delays.

Please download the tool prior to each use, as Zebra continuously makes improvements.

Instructions for Locating the Zebra Product Part Number
  • The Zebra product part number can be found on the product label, near the serial number. See sample label pictured below.
  • The product part number can also be found on the Shipping Manifest PDF document that is attached to the repair authorization order confirmation email. View the Product/Model # field on the Shipping Manifest to locate the product part number.  See sample shipping manifest pictured below.
  • You may also look-up the product part number by conducting a serial number search using the Warranty and Zebra OneCare Service Agreement check.
Locating Information on the Product Label

The country of origin, product part number, and serial number can be located on the Zebra product label. Please check your device for a label similar to the one pictured below.


LOCATING INFORMATION ON THE Shipping manifest

The shipping manifest is a PDF document (example pictured below) that is attached to the repair authorization order confirmation email.

  • View the Product/Model # field to locate the product part number. 

+ 総合的カバレッジの範囲内でアクセサリをリクエストする方法

+ Customs Invoice Resources

Customs Invoice Requirements

To reduce potential importation delays, please ensure your Customs Invoice always includes the following required information (in addition to the required company and shipment information you already provide):

  • Product Part Number or Serial Number
  • Country of Origin (COO) where the product was manufactured
  • Product’s Fair Market Value (FMV) in U.S. dollars (USD)
  • Repair Authorization Number 
  • The International Commercial (INCO) Terms value of DAP Sękocin Stary
Zebra provides the following customs invoice template for Customers who are required to prepare a customs invoice for importation when returning a device for repair. 
Customs Value Calculation Tool

When a customs invoice is required for importation, please use the Custom Value Calculation Tool to calculate the value of the Zebra product in U.S. Dollars. Simply provide a few key pieces of information and the excel-based tool will provide the accurate value of the Zebra product, which when referenced on the customs invoice, may reduce potential importation delays.

Please download the tool prior to each use, as Zebra continuously makes improvements.

Instructions for Locating the Zebra Product Part Number
  • The Zebra product part number can be found on the product label, near the serial number. See sample label pictured below.
  • The product part number can also be found on the Shipping Manifest PDF document that is attached to the repair authorization order confirmation email. View the Product/Model # field on the Shipping Manifest to locate the product part number.  See sample shipping manifest pictured below.
  • You may also look-up the product part number by conducting a serial number search using the Warranty and Zebra OneCare Service Agreement check.
Locating Information on the Product Label

The country of origin, product part number, and serial number can be located on the Zebra product label. Please check your device for a label similar to the one pictured below.


LOCATING INFORMATION ON THE Shipping manifest

The shipping manifest is a PDF document (example pictured below) that is attached to the repair authorization order confirmation email.

  • View the Product/Model # field to locate the product part number.