Xplore was more than a tablet company. It has long been a trusted mobility advisor. Through its frequent interactions with customers, its solution architects, sales team, and leadership team understood the bigger set of issues facing each vertical industry and each individual customer. In turn, Xplore designed every one of its rugged mobile computing technologies to meet – actually surpass – mobility requirements. For some accounts, it even custom-designed innovative solutions. Perhaps the most impressive was the HDMI-in feature that Xplore integrated into its rugged tablets to enable telcos’ set-top box testing in customers’ homes. HDMI-out is common, but many believed that HDMI-in connection (to a computing device) wasn’t possible – until Xplore found a way.
Like Zebra, Xplore also focused on helping customers understand and manage the costs of mobility, specifically the total cost of ownership (TCO). This is a lot harder to design for than purchase price. A discounted product that fails and leaves end-customers unsatisfied is only going to increase costs. But engineering a tablet, 2-in-1, or handheld that is always available to the end user, always connected to a mobile network, always useable outside in the elements, and always equipped with enough battery power and durability to survive the workday is invaluable to customers. These traits are what minimizes TCO.
Xplore, like Zebra, has been in the business of mobilizing enterprise workflows for both private and public sector organizations for decades. Neither of us are new entrants, testing the waters. Xplore’s products have been developed with customers’ individualized mobility requirements in mind – and with customers’ direct feedback – for over 20 years. Xplore’s products were solving field service needs and empowering business mobility long before any consumer tablets existed. And Xplore’s focus on customer needs resulted in the engineering of unique, industry-first products that proved to have staying power, such as the integrated hard handle that debuted with the C5/F5 series and has now carried over to the next-generation L10 rugged mobility platform. Plus, neither Xplore nor Zebra has ever believed that consumer devices “re-purposed” for mobile workers are the answer. Failure rates are too high, durability levels are different, they lack productivity-delivering accessories and service offerings.
In short, acquiring Xplore enables us to better serve customers that need rugged-to-the-core, Zebra-type devices, but with larger screens and expanded industry-specific capabilities (like HDMI-In).
Together, we will continue to:
- Focus on the needs of mobile workers in global industrial, enterprise, and field-service industries
- Develop devices that survive the day – measured in ruggedness, wireless performance, battery runtimes and more
- Tailor mobile computing devices to specific field service needs while considering (and fulfilling) the “total solution” requirements for each individual customer: I/O, accessories, vehicle mounts, software, etc.
We are committed to empowering customers with innovative products and solutions that enable productivity. We will continue to make ourselves available to our partners and customers to identify, customize and deliver the precise rugged mobility solutions they need to meet and exceed their product and service needs. Now, we offer a wider set of solutions and that is just one way that being true to our values benefits our customers.